Returns Policy
THS does not ordinarily in the course of business accept returns/replacements of products that are
bought through the website.
However, in case You believe that there is a relevant requirement to return the items purchased by You
through the Website such as for damaged products or otherwise, you may raise a request for Returns on
the Website or by writing to us at hi@thehampershop.ng with all relevant details as indicated herein.
Any request for return or replacement will only be entertained if received by Us within 3 hours after the
delivery has been made.
In case THS accepts the Returns Request in accordance with the policies as set out hereunder, depending on the nature of the Products or the Request raised by You, You are entitled to Replacement of the products or Refund which shall be completed at the discretion THS.
Replacement: In case THS agrees to Replace the Product, THS shall ensure that the Product which you
are returning is replaced with a product that is of the same description as the original product ordered
by you, subject to the availability of the Stocks.
Refunds: In case THS agrees to Refund the Purchase Price paid for the products, any amount paid by You
for the purposes of the purchase of the Products by You will be refunded to You in accordance with the
Refunds Policy.
For processing of Returns & Replacements, the following details will be checked by Us or our agents :
A Photograph of the products you wish to Return to Us:
Invoice which was billed to you on the sale of the Products
The Original Products sold to You are returned unused, unaltered, undented, unscratched or otherwise
damaged.
Original Packaging/ Box of the Products
Products tags, MRP label and any other product ancillaries are undetached from the products and are
returned as-is
In case we deem that there are quality issues with the products that are requested to be returned by
you, we or our agents reserve the right to reject the return request and not accept Returns of the
Products.
THS may not be able to take back such products which shall be indicated in the Terms and Conditions
itself. Return Requests for such products will not be accepted by THS under any circumstances due to
the very nature of such products.
Refund Policy
In case THS agrees to the Refund Option on Returns, once we receive your return and it is accepted in accordance with the Returns Policy, we will refund the original Purchase Price of the Products paid by you. The refunds will be processed to your bank account through approved methods of transfer within a period of 7 business days. In case you are not in receipt of your Refund amount within the above specified time, you can get in touch with your Banking services provider or with THS at hi@thehampershop.ng.
