Frequently asked questions

We would love to help. Please call our customer support team on 0906 453 0058 or send a mail to hi@thehampershop.ng or fill the Bulk Order form to receive all the help you need.

No. you may call us on 0906 453 0058 for any assistance you require, however all orders must be placed on the website or on our WhatsApp. We need our orders written to enable us curate and personalise it according to specification.

Once you place an order and make the payment, we will send you a confirmation on your registered email address or mobile number.

Our cards and your messages are the perfect combination for a heartfelt gift. Simply choose a card and write your message within the character limit. We love to write these messages down for you!

We accept Bank Transfers and card payments via Paystack.

We do NOT allow Cash on Delivery as a payment method.

Yes we do. Order directly on WhatsApp for out of state delivery

We have certain products that are available for Same day delivery. You may find these in the ‘Same Day’ tab on the homepage. You will be notified of the delivery charges at checkout.

We offer free delivery on some of our packages and we charge a delivery on some others. The delivery costs usually will depend on your order and distance from our stores. You will be notified of the delivery charges at the Checkout page.

We will be delighted to see you at our store. In case you wish to pick up the gifts yourself, call us on 0906 453 0058 while placing your order and we will let you know the location for you to visit and collect the gifts in-person. You may then choose the ‘Pickup’ option during checkout. Please note this facility will be available for only certain orders.

We believe that there should be no delay in spreading smiles. But if we’ve kept you waiting, give us a call on 0906 453 0058 and we will make sure that everything is in order.

We ask for the recipient’s number to coordinate the last-mile delivery. We will only reach out to the recipient at the moment of delivery!

We make sure that our hampers and products are in the best condition before we send them out for delivery. However, if you receive a hamper article that is damaged or incorrect, you can call us on 0906 453 0058 or email us at hi@thehampershop.ng within 3 hours of delivery.

Our hampers go through rigorous quality check processes before they are out for delivery. But if you are missing some items, you can call our support center team via phone on 0906 453 0058 or email us at hi@thehampershop.ng within 3 hours of delivery.

We have a no return policy except where goods are delivered damaged or expired.

We have a no refund policy. However, you may request a refund against return of damaged goods by writing to us at hi@thehampershop.ng. We will connect with you and let you know if your request can be accepted or not. Once the refund request has been processed, you will receive the amount within 7 working days. Please note that the delivery charges will not be refunded in any case.

We do not accept returns unless your order is delivered damaged to you. In addition, certain products and categories which include perishable goods cannot be returned as mentioned in the Terms and conditions of these products

You can raise a request for replacement of products in case they reach you in a damaged condition. However, this will be subject to nature of goods and stock availability. We do not guarantee a replacement against your request.

You may request a refund against return of damaged orders by writing to us at hi@thehampershop.ng. We will connect with you and let you know if your request can be accepted or not. Once the refund request has been processed and accepted, you will receive the amount within 7 working days. Please note that the delivery charges will not be refunded in any case.

We do our best to deliver exactly what you ordered. However in cases of inaccuracies, kindly reach out to us on 0906 453 0058 or write to us at hi@thehampershop.ng. We will do our best to deliver the gifts you chose